Refund policy
60-Day Glow Guarantee
At Balyo, we stand behind the quality of our Balyo Tanning Gummies and want you to feel confident with your purchase. That’s why we offer a 60-Day Return Policy.
You have 60 days after receiving your order to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
- Be in the same condition you received it
- Be unused or unopened
- Be in its original packaging
- Include proof of purchase or receipt
To start a return, please contact our support team at:
contact@balyo.store
Once your return is approved, we will send you:
- A return shipping label
- Instructions on how and where to send your package
Please note that items returned without first requesting a return will not be accepted.
Damaged or Incorrect Orders
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately at contact@balyo.store so we can resolve the issue quickly.
Non-Returnable Items
Due to health and safety reasons, we cannot accept returns for:
- Opened or used supplement products, including Balyo Tanning Gummies
- Sale items
- Gift cards
- Personalized or custom products
If you have questions about your item, please contact our support team.
Exchanges
If you would like to exchange an item, the fastest way is to:
- Request a return for the original product
- Place a new order for the desired item
European Union – 14 Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.
The item must be:
- Unused
- In original packaging
- With proof of purchase
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.
If approved:
- Your refund will be issued to your original payment method
- Processing usually takes up to 10 business days
Please note that your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at:
contact@balyo.storeNeed Help?
Our support team is here to help.
Customer Support:
contact@balyo.store